Disclaimer, Policy, Terms and Conditions

Late Notice Policy and Fees:

To ensure that you receive the best possible care and achieve your goals it is important that you attend your scheduled appointments.

If you are unable to attend your scheduled appointment you must provide us with at least 24 hours’ notice, so we can offer the appointment to someone in need from our waiting list.

Notice must be given by phoning the clinic on 3394 1434. If there is no answer, please leave your name, contact number and time of appointment. We will call you back to help you reschedule.

If you provide less than 24hrs notice the FULL APPOINTMENT FEE will apply.

We are a small business and if we don’t have a chance to cover our costs and fill the appointment it affects our ability to deliver a quality service.

We understand that sometimes life gets in the way of scheduled appointment times and we do take extenuating circumstances into consideration.

We greatly appreciate your support and understanding of our policy and value your questions should you have any.

We also would like to avoid applying these fees, so your co-operation is greatly appreciated.

Late or missed appointment fees cannot be claimed under your health fund, WorkCover, insurance or Medicare.

WorkCover, Third Party and other insurance claims

All appointments must be paid in full at time of consultation. It is the responsibility of you the client to ensure you have the necessary forms and up-to-date medical certificate/s to cover your treatments if you are claiming through a third party. It is your responsibility to cover cost of treatment if your claim is rejected or not processed by a third party/private health.



 Privacy Policy

Overview This practice is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles 2014 and the privacy provisions of all applicable legislation.

This privacy policy covers all personal information we hold, that is, information, or an opinion about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our office, over the phone and over the internet.


Collecting information

When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for  one or more of our functions or activities.

We will advise individuals of the purpose for which their personal information is collected.


If we collect sensitive information (as defined under the Act), we will treat it with the utmost security and confidentiality.  We will ensure that it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.

Where an individual chooses not to provide requested information, we will advise that individual of what consequences this non-disclosure may have. For example, withholding certain information may limit our ability to provide relevant offers or services to individuals.


Disclosing information

We will only disclose personal information in accordance with the Privacy Act.

This means that personal information may be disclosed:

  • For the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect
  • Where we have the consent of the individual to do so
  • As required by lat
  • Under other circumstances where permitted under the Act

In the course of our business activities, we may need to disclose some of your personal information to relevant staff.

Privacy Policy:

Unauthorised disclosure or access:

Our practice is committed to protecting the privacy of individuals, we will view unauthorised disclosure of, or access to, personal information by our employees or contractors, as a serious breach of this policy.  Appropriate action (which may include disciplinary or legal action) will be taken in such cases.


We will always provide individuals with a nil-cost way of contacting us to register a request to “opt-out” from receiving any product offers.

Access to personal information

Individuals will be able to access their personal information upon request. However, our practice may occasionally need to deny access to information in accordance with the exemptions contained in the Act.


Our goal is to protect the personal information collected by our practice and its associations. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.

We will monitor and implement appropriate technical advances or management processes, to safeguard personal information.

Data quality

We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.

Privacy inquiries

Privacy related inquiries or concerns can be directed to our practice.


Availability and review of policy

We will make our privacy policy available upon request.

This policy will be reviewed from time to time and any amendments will be incorporated into the updated policy.


The information contained in this website is for general information purposes only. The information is provided by Restore Motion Physiotherapy and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Nothing contained in this site is or should be considered or used as a substitute for professional medical or health advice, diagnosis, or treatment.

Never disregard medical advice from your doctor or other qualified health care provider or delay seeking medical advice because of something you have read on the Internet, including on the Restore Motion Physiotherapy site. We urge you to seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical or health condition. In case of emergency, please call the emergency services immediately on 000.

This website contains general advice/information only and holds no liability or responsibility for any injury or complication that may arise from following this information. Any access to this site is voluntary and at your own risk. If you require further information on a particular injury or concern, please feel free to contact us to organise an individual consultation on 3394 1434.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Restore Motion Physiotherapy. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Restore Motion Physiotherapy takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.