Disclaimer, Policy, Terms and Conditions

Late Notice Policy and Fees:

To ensure that you receive the best possible care and achieve your goals it is important that you attend your scheduled appointments.

If you are unable to attend your scheduled appointment you must provide us with at least 24 hours’ notice, so we can offer the appointment to someone in need from our waiting list.

Notice must be given by phoning the clinic on 3394 1434. If there is no answer, please leave your name, contact number and time of appointment. We will call you back to help you reschedule.


If you provide less than 24hrs notice the full appointment fee will apply.

We are a small business and if we don’t have a chance to cover our costs and fill the appointment it affects our ability to deliver a quality service.

We understand that sometimes life gets in the way of scheduled appointment times and we do take extenuating circumstances into consideration.

We greatly appreciate your support and understanding of our policy and value your questions should you have any.

We also would like to avoid applying these fees, so your co-operation is greatly appreciated.

Late or missed appointment fees cannot be claimed under your health fund, WorkCover, insurance or Medicare.


The Fee is for the time booked. Options if you cannot make it to your appointment:

If you are not able to attend your scheduled appointment, you may consider another way you can use this session time. We can provide helpful phone consultations, or you may have a family member or friend who can attend to use this time.


WorkCover, Third Party and other insurance claims

All appointments must be paid in full at time of consultation. It is the responsibility of you the client to ensure you have the necessary forms and up-to-date medical certificate/s to cover your treatments if you are claiming through a third party. It is your responsibility to cover cost of treatment if your claim is rejected or not processed by a third party/private health.

I understand the Late Notice Policy and agree to pay any fees in accordance to the policy.



Informed Consent Form

The therapists in this practice will discuss your condition and options for treatment with you so that you are appropriately informed and can make decisions relating to treatment. You may choose to consent to, or refuse any form of treatment for any reason including religious or personal grounds. Once you have given consent, you may withdraw that consent at any time.


Please read and sign the following:

 Questions of a personal nature

Your therapist may ask personal questions relating to your presenting condition / injury and how your injury impacts on your ‘activities of daily living’. It is your choice what information you choose to provide.


Physical contact

During the examination, assessment and treatment it may be necessary for your therapist to make physical contact. Your therapist will ask your permission before making physical contact with you in any way.


Risks related to treatment

As with all forms of treatment, there are risks and benefits. The therapist will discuss any foreseeable risks with you prior to administering treatment. In some cases, the physiotherapist may ask you to read information related to a particular treatment and they may request that you sign a further consent form. This is to ensure that you fully understand any risks involved.


Children and minors

Consent from a custodial parent is required to treat a minor


Substituted Consent 

Where a person is incapable of understanding the risks and benefits of treatment, consent may be provided by another person legally authorised to provide such consent. Evidence of legal authorisation is required in such circumstances


You need to let us know

The risk related to some treatments can increase if the therapist is not aware of certain facts. Please inform the therapist if you have:

  • – A pacemaker or heart condition
  • – Suffered from blood clots, thrombosis or stroke in the past
  • – Suffer from diabetes
  • – Are currently taking any medication


The information contained in this website is for general information purposes only. The information is provided by Restore Motion Physiotherapy and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Nothing contained in this site is or should be considered or used as a substitute for professional medical or health advice, diagnosis, or treatment.

Never disregard medical advice from your doctor or other qualified health care provider or delay seeking medical advice because of something you have read on the Internet, including on the Restore Motion Physiotherapy site. We urge you to seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical or health condition. In case of emergency, please call the emergency services immediately on 000.

This website contains general advice/information only and holds no liability or responsibility for any injury or complication that may arise from following this information. Any access to this site is voluntary and at your own risk. If you require further information on a particular injury or concern, please feel free to contact us to organise an individual consultation on 3394 1434.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Restore Motion Physiotherapy. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Restore Motion Physiotherapy takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.