You’ll find us at the blue house in Greenslopes!
Our clinic is convenient within the blue house (you won’t miss it!) on the corner of Logan Road and Beanga Street. We’ve got parking for you on the gravel at the Beanga St entrance.
We’d love to hear from you!
If you’ve got any questions or are wondering if physiotherapy can help you, please don’t hesitate to get in touch! You can send us an email, give us a call, or fill in the contact to your right.
634 Logan Road, Greenslopes
Phone (09) 3394 1434
Frequently Asked Questions
Here are the most common questions we get asked! If we haven’t answered your specific question, please let us know via the contact form above and we’ll get back to you ASAP – and may add it to the list below!
What happens at the first appointment?
During your first appointment, we’ll find out what’s going on, why it happened, and all the ways it has affected your body. This involves a comprehensive biomechanical examination after which we can diagnose your problem. We’ll then create a plan and begin your treatment in the first appointment.
Which conditions do you treat?
To try to sum it up, if you’ve got any musculoskeletal pain (bones, joints, muscles, tendons, ligaments), then there’s a good chance that we’ll be able to help. You can check out our common injuries & conditions page here or if you’re still not sure, get in touch using the contact form at the top of this page.
How many appointments will I need?
How severe is your injury? While there is no one-size-fits-all answer for this one, we’ll definitely give you a good estimate at your first appointment based on our experience with the many patients we’ve treated with your condition or injury in the past. This can only ever be a ballpark figure, however, as people take different levels of personal and at-home care throughout their recovery, which directly impacts on your overall outcome.
Will I need to walk up stairs?
No, there are no stairs to enter our clinic.
Should I bring x-rays, ultrasounds and MRI’s?
Absolutely. The more information we have, the more specific your treatment and recovery plan will be.
I’ve been to therapists before and wasn’t completely satisfied. How do I know this time will be different?
While we can’t attest to any previous care you’ve received, we are confident in two things. The first is our experience and knowledge in treating patients successfully for over a decade. The second is our commitment to providing the best information, support and one-on-one care that sets you up for an effective recovery.
We feel that sometimes, where others go wrong, is that they don’t take the time to listen to the full story and make assumptions of what will work for a patient purely based on what has worked for another patient. While this is a beneficial place to start, we believe it must be paired with taking the time to listen and understand not just the current injury but the events that have led up to it over the past years, as they may play a key role in ensuring long-term success. To sum it up, we guarantee that we stay with you every step of the way, we listen to understand, and we use our years of knowledge and experience to endeavour to get the best results for you.
Can I ask for certain treatments to be done and not done?
Of course! We don’t perform any treatment without your full consent. Please let us know if there are things that you’ve previously tried that you have found uncomfortable, or that you’d like to exclude. Effective rehabilitation must be tailored to you.
I have many aches in my body. Will all of these be assessed?
Each appointment has a specified time, which for new patients is one hour. If we spent this time discussing and assessing multiple injuries then we wouldn’t be left with any time to begin your treatment. This is why we assess the most significant problem first, and begin treatment. Often we find that multiple pains are ultimately linked or share a similar cause. We’ll need to make another appointment to assess separate injuries/pains. Alternatively, if you let us know in advance and no patient is booked immediately after you, we can adjust your appointment time and price to reflect assessing and treating multiple injuries.
Will I be seeing you regularly?
Yes. While the duration and regularity depend on your problem and treatment plan, many conditions require regular hands-on rehabilitation to begin with in order to reduce painful symptoms and begin to restore movement and function. As you improve, we will focus more on the management and exercises you’re doing at home, with hands-on sessions as required. We’ll always be available for you to come in if you feel you require more hands-on care or if you’re worried about re-injury.
Are you a preferred provider?
The Australian Physiotherapy Association has advised physios not to be a preferred provider due to the significant restriction of fees involved. Being a preferred provider simply means that the physiotherapist has entered into a contract with a health fund, not that they have any additional qualifications.
Will I be in a room with someone else?
No. At Restore Motion, we believe in attentive one-on-one care and never double book your physiotherapist or treatment room.
Will you be treating more than one person at a time?
No. Aside from it creating an uncomfortable atmosphere where attention is clearly divided, this goes against our values to always deliver expert, attentive one-on-one care.
I was injured at work, can you help?
Absolutely, you’ll just need your GP’s referral to claim Workcover. You’ll still need to pay up front, but if your claim is approved by Workcover, you’ll be able to submit your receipt to them for their allocated reimbursement.
Do you treat DVA patients?
We sure do, you’ll just need a referral from your GP.
Do you have parking?
Yes! It’s a gravel carpark at the Beanga St entrance. You’ll almost definitely be able to find a park there, and it’s just metres away from the clinic.
Do you accept private health funds?
Yes we do! We have HICAPS meaning you’ll only need to pay the gap of what your health fund doesn’t cover. Because different health funds cover different amounts, you’ll need to check with your health fund directly to know exactly what your gap payment will be.
Do I need a referral to see you?
Nope! We accept public bookings – all you need to do is make an appointment by giving us a call or booking online link to book online. The only times you’ll need a referral is if you’re claiming until Workcover or DVA.
What should I bring to my appointment?
Please bring any relevant imaging and test results you’ve had, a list of any medications you’re taking and some loose clothing, like shorts and a t-shirt, for your examination.
Will you let my doctor know what’s going on?
If you’ve been referred by your doctor, then yes we send a letter back detailing our findings and your course of treatment. If you’ve booked in yourself and would like your treatment information sent to your doctor, we can absolutely arrange for that too.
Can I book straight in for a massage?
Absolutely. We start treatment from the first appointment.
I can’t make my appointment! What should I do?
Let us know! We do require at least 24 hours notice so we can offer your appointment time to patients on our waiting list or those wanting an urgent appointment. If you don’t show up for your appointment without notice, the full appointment fee still applies. We do take extenuating circumstances into consideration. We are skilled therapists that use our knowledge to help others. When you don’t attend an appointment without notice, it takes away our ability to use this time to help someone else.
My relative or friend doesn’t understand English well. Can I come along to translate?
Absolutely, we’d love to see you. Support of friends and family is always a great benefit during the recovery process, as well as a good source of accountability. We can also provide additional written information on the diagnosis and treatment plan too.